Chase Merchant Services

What You Should Know

Chase Merchant Services is targeted to businesses of all shapes and sizes, but is usually better for larger merchants. Chase doesn't publish their rates and fees online, but usually offers some of the lowest rates in the industry. They're able to offer low rates because they are a direct processor, which means they're both the acquiring bank and the payment processor. Another advantage to using Chase Merchant Services is access to business loans and other capital more readily than if you processed your payments elsewhere.

Merchant Accounts

Chase will provide you with a merchant account upon sign up. If you already have a merchant account with another provider, you may consider switching to Chase to take advantage of discounted rates and quicker deposit times.

International Payments

Accept international payments in over 130 currencies, like the Euro, accept the Maestro card, and even the JCB card for Japanese transactions.

B2B Payments

Chase offers Level II and Level III payment processing for business to business transactions. These types of transactions are able to take advantage of lower credit card processing fees because much more information is required at the time of sale, which reduces the risk of fraud to Chase. You'll have to jump through some extra hoops to qualify for Level II/III payments (and probably pay a monthly fee), but it's definitely worth it if a good chunk of your transactions are with other businesses.

Gift Card Program

Create branded gift cards for your customers to purchase and use in your store.

Accept Payments In-store

Chase offers multiple ways to accept payments in your brick and mortar locations.

Countertop terminals

Chase supports two countertop terminals, the Verifone VX520 and the Ingenico iCT250/iWL250 terminals.

Computer-connected terminals

If you’d rather not add the complexity or incur the cost of a countertop terminal, you can accept payments directly from desktop or laptop computer using the Ingenico iPP 320 Pin pad (Internet connection is required). Read more in the Virtual Terminal tab.

Pay at the table terminals

For restaurants, you can bring your POS directly to your customers at the table. Chase currently supports the Verifone VX680 and Ingenico iWL-252 terminals, which work off of Wifi, Bluetooth, or 3G connection so you can accept payments without being restricted to a single countertop location. Both these devices also have extensive battery lives, so you could also take them out and about with you as needed.

Accept Payments from Your Mobile Device

Chase offers a mobile app and a card reader device that allows you to accept card transactions from your smartphone or tablet.

Chase Mobile Checkout

Chase Mobile Checkout is an iOS and Android mobile app that you can use to review and manage your merchant services account, as well as accept credit card and signature debit payments when combined with the Chase Mobile Checkout Bluetooth card reader. Other highlights include:

• Your account is password protected, and all sensitive card data is encrypted at the time of the sale, so you don't have to worry about PCI security compliance
• Customizable reporting dashboards so you can view your sales and settlement data on the go

Accept Payments Remotely

If your business needs to take card payments without your customer being physically present (like over the phone), Chase designed the Orbital Virtual Terminal for you.

Orbital Virtual Terminal

Chase's virtual terminal, branded as the Orbital® Virtual Terminal, allows you to manually enter card information to authorize, capture, and settle payments using your computer. Simply log into the secure web portal and you're off to the races - you don't need any additional equipment. In addition to accepting payments, you can also:

• Issue refunds, manage transactions, and generate reports
• Create both printed and digital receipts for your customers

Accept Payments Online or through Your Software

If your business needs to accept payments online, Chase gives you a variety of options and integrations to make it easy. Chase offers their own gateway, integrates directly with 3rd party gateways, like Authorize.net, and provides access to their SDKs if you want to build payments directly into your software. If you want to utilize their APIs, you can request access at their Developer Center, and they'll provide you access to the SDK, documentation, and more.

Orbital Payment Gateway

The Orbital® Payment Gateway, Chase's proprietary gateway, gives you the tools you need to accept payments directly on your website or mobile app. It has integrations with multiple shopping carts, hosted storefronts, and other e-commerce services providers, simplifying the setup and on-going maintenance on your site. Within the Orbital suite, you also have access to multiple other modules, detailed below.

Orbital Managed Billing

Orbital® Managed Billing is Chase's recurring billing solution. It enables you to bill your customers automatically on a regular schedule, which is ideal if you operate on a subscription or membership model. Other highlights include:

• Recycle declined authorizations, which is the process of retrying declined authorization attempts so you can capture sales that would otherwise be lost
• E-mail your customers notifications of different billing events (like when a charge is upcoming or was unsuccessful)
• Comprehensive reporting that provides insight into all of your recurring billing operations

Orbital Customer Profile Management

The Orbital® Customer Profile Management module is just like it sounds; you can use it to access and manage all of your customer data. You can create account profiles for all your customers, and charge a customer's account directly without re-keying card data. 

• Create, update, and deactivate customer profiles at will
• Customer data is tokenized and securely stored offsite, which means you don't have to worry about maintaining sensitive customer information on your platforms, keeping your PCI risk low
• User security settings give you control over how your employees access customer data 
• Account Updater automatically updates your customer's payment information with the most current data, which reduces your declined payments and canceled accounts by preventing service interruptions

Orbital Hosted Pay Page

The Orbital® Hosted Pay Page is an online checkout form that is hosted by Chase. When your customer decides to check out and make a purchase on your site, they are transferred to the Hosted Pay Page checkout form. The checkout form will clone your website's look and feel so a seamless customer experience is maintained, but will live on Chase's secure servers. No customer data ever passes through your system, which can improve your site's security, and reduce the cost and scope of PCI compliance.